Payment & Delivery

Online card payment (Visa/Mastercard) via the secure LiqPay or Monobank payment services. Funds are charged as soon as the payment is confirmed and the order goes into processing automatically.

Cash on delivery - payment on receipt at a Nova Poshta branch or parcel locker. Cash-on-delivery orders require a 200 UAH online prepayment to confirm the order; the balance is paid when you collect the parcel. The Nova Poshta cash-on-delivery fee is paid by the recipient at carrier rates.

Orders under 500 UAH are accepted with full online prepayment only (no cash on delivery).

All prices on the website are in Ukrainian hryvnia (UAH). We do not store your card details: payments are processed by certified, PCI DSS compliant payment providers.

We deliver across Ukraine (except temporarily occupied territories and active combat zones) to the Nova Poshta branch or parcel locker of your choice.

Orders are dispatched from Kyiv within 1-2 business days after order confirmation (for prepaid orders - after the payment is credited). Depending on when the order comes in, parcels ship the same day or the next day: orders paid before 14:00 usually ship the same day. Nova Poshta delivery usually takes 1-3 days depending on the region.

Delivery is free for orders from 4000 UAH with full online prepayment. For other orders, delivery is charged at Nova Poshta rates based on the weight and declared value of the parcel and is paid by the recipient on delivery. Shipping is not included in the order total on the website.

Once your order ships, you will receive a waybill (TTN) number to track the parcel on the Nova Poshta website or app.

Delivery by another carrier can be arranged individually - contact us before placing your order.

To collect a parcel at a branch you need an ID document or confirmation in the Nova Poshta app. Parcel locker orders are collected via the Nova Poshta app.

We recommend inspecting the parcel on receipt. If the packaging is damaged or the contents do not match your order, document it at the branch (report, photos) and contact us right away: we will promptly arrange a replacement or a refund.

Nova Poshta stores parcels free of charge for the period set by the carrier (usually 7 days). If the order is not collected within that period, it is returned to the sender.

We pack every order with care: fragile items (glass bottles, tubes) get extra bubble wrap and filler so the parcel arrives intact.

If you have any questions about payment or delivery, email us at info@japan-beauty.com.ua or call +38 (095) 010-8514.